FAQs – GC The Club (Production)

What is The Club?

The Club is a private sales platform created by Gill Capital Group and operated by G3 (TH) Co., Ltd, consolidating exclusive offers from our brand portfolio in one place. Access is by invitation only, granting access to early releases and special pricing not available in stores or on individual brand websites.

How can I gain access to The Club?

The Club is by invitation-only.

Are the products on The Club authentic?

Yes. All products available through The Club are 100% authentic. Gill Capital Group is the authorised retailer for all brands featured on this platform in Thailand. Every item is sourced directly from the global brand principal.

Can I use my existing brand loyalty account or membership on The Club?

No. The Club operates as an independent platform, separate from individual brand CRM accounts. Membership points, rewards, discount codes, and vouchers from other brand programmes cannot be applied to orders placed through The Club.

Is my payment and personal information secure?

Yes. All transactions processed are secure, via encrypted payment gateway using industry-standard SSL/TLS protocols. Your payment details are never stored on our servers.

Where does The Club deliver?

We deliver throughout Thailand. Free delivery is available for orders above 5,000 THB. Orders below 5,000 THB are subject to a flat shipping fee of 80 THB. This information is correct as at date of posting and may be subject to change in the future. Kindly check back from time to time.

How long will delivery take?

Standard delivery takes 3–5 business days within Thailand, depending on your location. During high-demand sale periods, delivery may take slightly longer. You will receive an email notification once your order has been dispatched. This information is correct as at date of posting and may be subject to change in the future. Kindly check back from time to time.

Is click & collect available?

No. The Club is an online-only platform. All orders are delivered to your registered shipping address in Thailand.

Can I cancel my order after placing it?

All orders are final and cannot be cancelled once placed due to the special pricing offered. This applies regardless of order status — whether your order is Processing, Dispatched, or in any other stage, cancellation is not possible. We seek your understanding.

Can I return or exchange a purchase?

All purchases through The Club are final sale. Returns and exchanges are not accepted due to the special pricing offered. Please review your order carefully — including size, colour, and quantity — before confirming your purchase. If you believe there is an exceptional circumstance with your order, please contact our support team with your order details and we will review your case individually. Contact email: theclubcs@g-three.co.th

I received the wrong item. What should I do?

Please contact our support team within 48 hours of receiving your package and include the following: your order number, a photo of the item received, and a photo of the shipping label. We will investigate and resolve this for you promptly. Contact email: theclubcs@g-three.co.th

Can I resolve an issue with my order at a brand store?

No. The Club is separate from the brand's retail stores, and in-store teams are not able to process The Club orders. For any issues — including damaged or incorrect items — please contact The Club support team directly with your order details and supporting photos. Contact email: theclubcs@g-three.co.th

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